Terms and Conditions

Our website address is: iSensesleep.com

Our mailing address is: iSense Sleep PO Box 13 Springfield MO 65801

 

For immediate assistance: If you have any questions regarding the terms and conditions found online or within your order please contact us. We can be reached via phone, live chat, mail or online using the contact form located on our contact us page.

 

To reach us by telephone call 1-888-SLEEP-06 (1-888-753-3706)

 

Important Legal Information

This website (www. iSensesleep.com) is owned and provided by iSense Sleep. Please understand that all services provided by iSense Sleep through this website, including the sale of any products, are provided subject to the following terms and conditions. BY USING THIS WEBSITE, WHETHER BY PURCHASING ANY PRODUCTS FROM OUR WEBSITE, PURCHASING PRODUCTS OVER THE PHONE, OR BY DOWNLOADING ANY INFORMATION OR MATERIALS FROM THE SITE OR OTHERWISE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS AND AGREE THAT YOU WILL BE BOUND BY AND SUBJECT TO THESE TERMS AND CONDITIONS. In the event of a violation of any of these terms and conditions, iSense Sleep reserves the right to deny future access to the website and to seek all remedies available at law and in equity. By ordering over the phone, directly through our website, or through one of our preferred retailers you agree to the following terms and conditions.

 

Product Sales and Orders

All mattress only orders include free shipping. Some assembly is required. All Mattress SET orders (mattress and foundation, whether standard or adjustable, include free STANDARD SHIPPING (residential curbside). Threshold and White Glove delivery available at an additional charge.

 

There will be a 7.6% state sales tax applied to orders shipped to the state of Missouri. There will be no sales tax collected for all other out-of-state deliveries.

 

If you choose to pay with a credit card it will be charged at time of order unless the order is pending payment. iSense Sleep is not responsible for any error created by you if you decide to place an order online without the assistance of a Comfort Control™ Specialist. Any and all errors will be researched and resolved as they occur. iSense Sleep is not responsible for any delays related to order deliveries caused by weather conditions or related issues. iSense Sleep is not held responsible for any issues regarding slight color variations of the delivered items and online pictures. If for any reason you decide to cancel your order, you must notify iSense Sleep within 24 hours from the time and date of purchase. Example: The order is placed on Jan 1st, 2018 at 2:00 PM Eastern standard time. You have the right to cancel your order until Jan 2nd, 2018 at 2:00 PM Eastern standard time. If you cancel your order after 24 hours and the order has not yet shipped, you will be entitled to a refund minus a 25% restocking fee. If you cancel your order after 24 hours and the order has already shipped, you will be entitled to a refund minus a 25% restocking fee and all shipping fees associated with your order. Credits could take up to 30-45 days to be received back on your method of payment.

 

Promotions and Offers

Price adjustments to special promotions and offers that include but are not limited to promo codes, sale end dates, financing promotions, closeout sales, etc. may only be honored within 7 calendar days from the date the order is placed.

 

Financing

You agree to the order you placed through www.iSensesleep.com and/or over the phone when selecting "financing" as your method of payment. Your sale price and financing terms are agreed to prior to placing your order either through our website and/or over the phone. If you have concerns prior to placing a financing order, we ask that you do not place an order until you absolutely understand and consent to our financing terms and sale price.

 

Once your order is placed you agree to the sale price as well as the financing option selected when placing your order. Your requested financing option will be added to your order at the time the order is placed; this is to avoid confusion with your order's sale price and financing offer. Promotional offers cannot be combined; the sale price offered is a cash-only promotion whereas the financing price is a separate promotion.

 

If your financing is approved, your order will be confirmed and awaiting fulfillment, just as long as your information, proof of identification and financing application approval match up. Any special offers and/or promotions will be defined when the order is placed and are subject to the terms and conditions of this website. These terms will be on your original invoice that you will receive at the time your order is placed. We will not and do not "change" any terms when, and after, an order is placed either through our website and/or over the phone, the terms of your order are unchangeable once your order is placed, unless approved and authorized by a manager. By completing the application for financing, you are agreeing to all financing terms, sales prices in regard to your original order and the terms and conditions listed on the www.iSensesleep.com website.

 

Delivery

We will make every effort for your order to be shipped within agreed upon terms. All details of delivery must be added to the order. We strongly urge you to inspect your delivery upon receipt. iSense Sleep is not responsible for any shipping damage or issues with the purchased product(s). In the rare event your order is damaged due to shipping, we will follow standard procedures for filing a claim with the delivery company. The delivery company will do further research and determine an appropriate resolution for all parties.

 

If your order includes an adjustable bed base, your order will be shipped via freight truck and delivered within 7-10 business days. If you order White Glove services, there will be an additional 3 to 5 business days for delivery and setup of your order.

 

Shipping

If you purchased your item with a Comfort Control™ Specialist, tracking information will be made available to you upon shipment of your order. You will be emailed your tracking numbers within a few days after your order has shipped. There may be additional charges due to the size and weight of your order with delivery to Hawaii or Alaska. In addition, purchases of adjustable bed bases for Hawaii & Alaska require special rates; there will be additional charges for that delivery as well. There might be additional shipping charges for delivery to Hawaii or Alaska on our additional products (pillows, bases, sheets, sleep trackers, ect)  If you order White Glove services there will be an additional 3 to 5 days for delivery and setup of your adjustable bed base.

 

*Free standard shipping applies to all Mattress Set orders. If your order was placed over the weekend it will be set up for shipping on the following Monday. Please allow 3-5 days for tracking numbers to become available for mattresses. Most mattress shipments will arrive between 7 to 10 business days. If your order included a Flex Head mattress, adjustable bed base, and/or White Glove services your order will take between 3-4 weeks to be delivered.

 

If you purchased your item from an iSense Sleep authorized dealer, please contact them for shipping information and tracking information.

 

During peak season and over holidays, please expect a short delay with shipment due to seasonal influx. Thank you for your patience.

 

Damaged Freight Delivery Shipments

If you think that your product has been damaged during shipment you must open the boxes and fully inspect the product before you accept delivery. Any signs of damage must be fully visually documented (photos and/or videos). We recommend taking photos immediately during the delivery process if there is any damage to your order. Note: Bulging and discoloration of boxes is normal wear and tear from shipping your order across the country.

 

If there are puncture holes, rips, tears or signs that a box has been opened, you must fully inspect the product for any possible damage while the delivery representative is still at the delivery location. It is completely okay to have the freight company wait for you to inspect the product. If there is any damage, you must have the freight company document the damage. If there is any damage, you (or the freight company) must take a photograph of the damage. Photographs of the damage are required to process your claim for a free product replacement. You must ensure the delivery company representative documents the damage on the delivery information prior to you refusing shipment. You must then refuse shipment from the delivery company.

 

After you have refused the shipment and have documentation of the damage, please call our Service Department at 1- 888-753-3706 immediately. We are open Monday through Friday from 8:00 AM to 5:00 PM Central standard time. If we are not available please email us at customerservice@isensesleep.com. Please be sure to include your order number within the subject line. Once we are contacted, we will work with the delivery company to verify the damage with the documentation you provided. With verification of the damage and approval from the freight company, we will work on replacing your item(s) and scheduling it for delivery.

 

You must allow us to replace and reship the product(s). There will be no additional charges to you if your product(s) were damaged during delivery and you followed the above instructions.

 

Note: If your order is a multi-box shipment you can sign for the product that is not damaged and keep that at your location. We can file a claim for the product that you refused that arrived damaged. If you did in fact receive damaged product(s) from delivery, an iSense Sleep Comfort Control™ Specialist must be contacted within 48 hours from the time you received the item(s). After notifying the customer service team, you must be able to provide photo documentation of the damage after 48 hours of notifying us. Documentation would include multiple photos of all sides of the delivery box, and any damaged product(s). Upon receiving that documentation, we will verify the damage and gain approval from the delivery company. If approved, we will work on replacing your item(s) and schedule a pickup time with delivery of your damaged item(s). You must allow us to replace and reship the product(s). The mattress must be in original packaging (or similar packaging materials) upon pick up. If packaging is not available, you may be subject to a charge unless the original packaging has been deemed too damaged by iSense Sleep. There will be no additional charges to you if your product was damaged during delivery and you followed the above instructions.

 

If you do refuse the shipment and there is no damage to the mattress and/or accompanying items (base, pillows, etc), you will incur freight charges both ways plus a 25% product restocking fee. Your refund will not be processed until the product(s) have been received back to our warehouse and are properly inspected. This process is estimated between 45-60 days. If you submit a damage claim after delivery and do not provide the necessary visual documentation within 48 hours of the claim, iSense Sleep is unable to file a claim for a replacement product. If you do not refuse the shipment of damaged goods and do not notify us within 48 hours of receiving these goods, iSense Sleep is unable to file a claim for a replacement product. If there is no damage to your product and you still choose to refuse your order without notifying us first and/or taking photographs to document the damage you will incur freight charges both ways plus a 25% product restocking fee.

 

Canceled Orders

If for any reason, you decide to cancel your order, you must notify iSense Sleep within 24 hours from the time and date of purchase. Example: The order is placed on Jan 1st, 2018 at 2:00 PM Eastern standard time. You have the right to cancel your order until Jan 2nd, 2018 at 2:00 PM Eastern standard time.

 

If you cancel your order after 24 hours and the order has not yet been shipped, you will be entitled to a refund minus a 25% restocking fee. If you cancel your order after 24 hours and the order has already shipped, you will be entitled to a refund minus a 25% restocking fee and all shipping fees associated with your order.

 

Mattress and Accessory orders are confirmed by us within 24 hours of when your order was placed. If you wish to cancel, please email customerservice@isensesleep.com or call one of our Comfort Control™ Specialist at 1-888-753-3706. If you cancel your order after the 24-hour time frame, your order will be subject to the 25% cancellation fee.

 

If you choose same day shipping, and you want to cancel your order, you will be required to pay a 25% restocking fee and all shipping fees associated with your order. Same day shipping takes place immediately after your order is placed.

 

All refunds on canceled orders could take up to 30-45 days to be received.

 

 

 

Refused Shipments

If you choose to refuse the shipment of any or all of your products, including but not limited to mattresses, bases, adjustable bed bases and accessories, you will incur freight charges both ways and a 25% restocking fee will apply to your order. A refund minus freight charges both ways and a 25% restocking fee will be issued within 30-45 days after date of order placed.

 

120-Night Comfort Promise

At iSense Sleep we believe your body needs at least 45 nights to adjust to its new sleep support system. Please contact a Comfort Control™ Specialist at 1-888-753-3706 if during any part of the first 120 nights you are not completely satisfied with the overall comfort. You will have the ability to work with an iSense Sleep Comfort Control™ Specialist to assist with the adjustability of your product.  They will assist you over the phone, providing documentation online, assisting with replacement parts, and/or send out a service representative to provide service (if necessary). For additional information regarding our comfort promise and our mattress guarantee guidelines, please contact our customer service team at 1-888-753-3706. 

 

Trademarks, Copyright, etc.

This website is owned and operated by iSense Sleep. The material included herein, including without limitation all content, text, graphics, artwork, photographs, site design, logos, icons, images, audio or video clips, code, scripts and software (collectively, the "Materials"), is the property of iSense Sleep and/or its content suppliers and is protected by the trademark, copyright and other intellectual property laws of the United States and other countries. The selection, arrangement and compilation of all of the foregoing in the manner depicted is also the property of iSense Sleep and is protected by said laws. ALL RIGHTS ARE EXPRESSLY RESERVED. No right, title or interest in and to the materials is conveyed or granted to you. You may not copy, reproduce, republish, transmit, disseminate, distribute, display, post, modify, create derivative works from, sell, license or otherwise use or exploit in any way whatsoever any materials or other content from this website without the prior written consent of iSense Sleep. Without in any way limiting the foregoing, you agree not to use the website or any materials for any commercial or competitive purposes or for any other purposes which may be harmful or detrimental to iSense Sleep or its business.

 

iSense Sleep retains all rights to its trademarks, trade names, brand names, trade dress and other such intellectual property, including without limitation to iSense Sleep, iSense Sleep Bed(s), iSense Sleep Flex Head and the mattress names of many of our products, as indicated, all of which are registered and/or common law trademarks of iSense Sleep in the United States and in other countries. These trademarks, together with all associated service marks, slogans and other iSense Sleep product names, graphics, logos, service names and custom icons are included within the intellectual property of iSense Sleep and all rights are expressly reserved. Any other trademarks that appear on this site and are not owned by iSense Sleep are the property of their respective owners.

 

Metatags, Hidden Text, Linking or Framing

Linking to this website, or any page or portion thereof, without the prior written consent of iSense Sleep is expressly prohibited. Likewise, framing, in-line linking or other methods of association of the iSense Sleep Website or its materials with any other site, advertisement, link or other information or materials not originating from this website is expressly prohibited.

 

Subject to Change

iSense Sleep™ reserves the right to make changes or modifications to this website or to any of the terms, conditions, disclaimers and policies referenced herein, and to add or remove any portion of the site, including any portion of these terms and conditions, at any time, in its sole discretion and without notice. Errors will be corrected where discovered, and iSense Sleep™ reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, whether such error is on this website or any print or other advertisement relating to these products and services. All such changes shall be effective immediately upon posting. You should review these terms and conditions frequently, as your use of the website following any changes to these terms and conditions shall constitute your acceptance of and agreement to be bound by the revised terms and conditions whether or not you have actually reviewed them. iSense Sleep™ may in its sole discretion terminate, suspend or discontinue any aspect of the website, including the availability of any features or products, at any time and without notice or liability. iSense Sleep™ may also restrict your access to all or any portion of the website without notice or liability.

 

Products and Prices

Without limiting the generality of the foregoing section (subject to change), the price and availability of any products contained or referenced on this website is subject to change at any time and without notice. As noted elsewhere herein, iSense Sleep is not responsible for any typographical errors, which specifically includes those relating to the price or size of an item.

 

All prices displayed on this site apply only to the products and services available on the website and may not necessarily reflect the prices of such products or services, or similar items, available through our retail stores, catalogs or otherwise. Prices are at all times subject to availability and nothing herein shall constitute an "offer to sell." We at all times reserve the right to limit the quantity of any item sold or to refuse a requested order altogether. Without limiting the generality of the foregoing, we specifically reserve the right to refuse to sell to any person or entity known or believed by us to be a reseller of our products. The receipt of an e-mail confirmation of your order is simply an acknowledgment that we have received your requested order and does not constitute an offer to sell.

 

Applicable Law

This website is created, controlled and maintained by iSense Sleep in the State of Missouri. Accordingly, the laws of the State of Missouri shall in all events govern any disputes relating to this website, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. iSense Sleep makes no representations as to the compliance of the website or its terms and conditions with any applicable law. If you choose to access the website from outside of the United States you do so at your own risk and are responsible for compliance with all applicable laws. You may not use the website in violation of U.S. export laws.

 

By using this website, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of Missouri and agree that it shall serve as the sole and exclusive venue for any disputes relating to this website. Any claim or cause of action brought by you with respect to matters related to the website, including these terms and conditions, must be brought in a state or federal court located in the State of Missouri and must be commenced no later than one year after the claim arises.

 

If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement between the parties as to matters relating to this website and may only be modified by a writing signed by both parties.

 

Third Party Sites

As a convenience to you, and for informational purposes only, iSense Sleep may from time to time provide links to websites operated by other entities unrelated to iSense Sleep. If you use any such link, you acknowledge that you will be leaving this website to visit another. If you decide to visit any linked site, you do so at your own risk. iSense Sleep expressly disclaims any responsibility, liability, warranty or representation regarding any linked site or the information, materials, content, products or services contained in or provided by such site. Moreover, providing such a link in no way implies that iSense Sleep endorses or adopts any information, articles, products, services, or other materials appearing on or provided by the linked site, and iSense Sleep expressly disclaims any such endorsement.

 

 

Disclaimer of Warranties

THIS WEBSITE AND THE MATERIALS, CONTENT AND PRODUCTS PROVIDED HEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. ISENSE SLEEP ™ MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND OR NATURE WHATSOEVER, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE CONTENT, MATERIALS, PRODUCTS AND SERVICES PROVIDED HEREIN, AND EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT ALLOWED BY LAW ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON INFRINGEMENT OR ANY WARRANTY OR REPRESENTATION THAT THE OPERATIONS AND FUNCTIONS OF THIS SITE SHALL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY DEFECTS WILL BE CORRECTED.

 

Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you.

 

Without limiting the generality of the foregoing, this website and the materials contained herein may contain inaccuracies and typographical errors. iSense Sleep™ does not warrant the accuracy or the completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through this website. Any reliance on any of the foregoing shall be at your sole risk.

 

Disclaimer of Liability

IN NO EVENT SHALL ISENSE SLEEP™, OR ANY OF ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, DISTRIBUTORS, AFFILIATES, SUBSIDIARIES, AGENTS OR REPRESENTATIVES, BE IN ANY WAY LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, ARISING FROM OR RELATING TO THE USE OF OR INABILITY TO USE THIS SITE OR THE CONTENT, MATERIALS AND FUNCTIONS THEREOF, OR OF ANY LINKED WEBSITE, OR OTHERWISE RELATING HERETO, REGARDLESS OF WHETHER THE SAME ARE FORESEEABLE OR IF ISENSE SLEEP™ WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

Forward Looking Statements

Some of the documents and information contained in (or directly accessible from) this website may include so-called "forward-looking statements" under United States securities laws. Forward-looking statements include but are not limited to any statements concerning the Company's or management's plans, objectives, goals, strategies, expectations, estimates, beliefs or projections, or any other statements concerning future performance or events. Actual results could differ materially from those indicated by these forward-looking statements as a result of various risks and uncertainties, including but not limited to the following: the current economic conditions in the United States as a whole and the continuing weakness in the retail environment; the risk that we will be unable to maintain our historical growth rate; the effects of competition from others in the highly competitive bedding industry; our ability to anticipate and react to industry trends and changes in consumer demand; our dependence upon our senior executive officers or the risk of loss of our manufacturing and distribution facilities. Any forward-looking statements represent our views only as of the date made and should not be relied upon as representing our views as of any subsequent date. While we may elect to update certain forward-looking statements at some point in the future, we specifically disclaim any obligation to do so even if experience or future events may cause the views contained in any forward-looking statements to change.

 

Last updated 05/16/2018