Frequently Asked Questions

Exceptional Comfort Deserves Exceptional Customer Service.
At iSense Sleep, we understand that support after the sale is critical, so we created an in-house team to ensure your needs are always met. W
e have Comfort Control™ Specialists standing by to help you with questions you may have about our innovative beds, installation, delivery, warranty or technical issues. 

Questions or concerns? Give us a call at 1-888-753-3706 or email us by completing the form on this page. 

Attention SMART Pillow UsersMattress Setup

  • General iSense Sleep Questions
    • What are the benefits of an adjustable mattress?
      Comfort Control™ mattress allows each sleeper the ability to adjust their mattress to find the right level of comfort. Not only on their side, but their partner’s side as well. There’s no need to compromise on just one type of mattress anymore. You are able to adjust the comfort level of your Comfort Control™ mattress as your needs change to ensure a restful sleep. For example, you might like a little extra softness after a tough workout, or a slightly firmer mattress following a back injury or weight loss. The choice is finally yours.
    • Will I notice an improvement in my sleep after purchase?
      If you have been sleeping on an older, out-of-date mattress, your body has adjusted itself to rest in an uncomfortable way. Because you have made the investment in a Comfort Control™ mattress, you are finally able to allow your body to adjust itself back to a position which will be aligned with a restful night sleep. Keep in mind—it often takes a few weeks for you and your new mattress to get used to each other. We recommend that you try a setting for a few nights before changing to a different setting so you are able to give your body time to adjust. We believe you will see an improvement in your sleep, but if you don’t, please contact one of our Comfort Control™ Specialists to provide you assistance with adjusting your Comfort Control™ mattress.
    • How is an iSense Sleep mattress different than my current mattress?
      The mattress you are sleeping on now may not allow you to change the firmness or softness. What works for you this week might not work for you next week. With a Comfort Control™ mattress, you still have the option to choose the support of air, foam, or spring, but it's our technology that separates us. Your Comfort Control™ mattress offers unique support, tailored to you. As you control your comfort and find your ideal setting, you will feel the mattress contouring to your body shape, reducing pressure points and providing support where you need it.
    • What mattress sizes are available to purchase?
      Comfort Control™ mattresses are available in the following sizes: Queen, King, Split King, Flex Head King, California King, California Split King and California Flex Head King.
    • What exactly can you adjust on the mattress?
      With the Comfort Control™ mattress, you can adjust the firmness on each side of the bed by using the iSense Sleep app or wired remote. A few simple adjustments can make it softer or firmer for a good night’s sleep. No need to call someone to assist you each time you need to make an adjustment for your comfort. 
    • Are you sharing my sleep data all over the world?
      Unless you share this information with a Comfort Control™ Specialists, we will not be monitoring and/or access your sleep data in the app.
    • Does the app work on any phone?
      The iSense Sleep app is compatible with smart phones on iOS 7 or later and Android 4.3 or later.
    • Can I buy the mattress, base and sleep tracking separately?
      Yes, each element of the iSense Sleep system – mattress, adjustable base and RestOn sleep tracking device – is available separately.
    • What if I want to cancel my order?
      If you decide to cancel your order for any reason, you must notify a Comfort Control™ Specialists within 24 hours from the time and date of purchase. Orders canceled after 24 hours—or ordered with same day shipping—are subject to a restocking fee and possible shipping fees.

      If you wish to cancel, please email customerservice@isenselseep.com or call 1-888-753-3706.
    • Does iSense Sleep offer a warranty?
      We want you to feel confident in your mattress purchase from iSense Sleep, so we offer a limited warranty, covering the original purchaser for ten (10) years from the date of purchase, protecting against defects in non-electrical bedding material or faulty workmanship under normal use. Electrical components, including the air chambers, pumps, and controls within the Comfort Control™ mattresses are covered under a limited warranty for a period of three (3) years from the date of original purchase. From that point, electrical components would be prorated from 3 years 1 day to 10 years. View Fully Warranty Details 
  • RestOn Tracker 
    • Why should I care about tracking my sleep?
      Have you ever woken up in the morning and thought, “I hardly slept last night”? Do you ever wonder why? Some sleep trackers only allow you to understand how restless your body might be during a night’s sleep, but the RestOn tracker monitors your heart rate, breathing rate, and the depth of your sleep cycles. By using a RestOn tracker, you can identify the factors that impact the quality of your sleep and use this information to control your comfort with your Comfort Control™ mattress.
    • I already track my sleep with a wearable. Why would I need to use another tracker?
      Wearables are great for monitoring your daily activity when you are awake, but there are key differences of what they are not tracking when you are sleeping. With the RestOn tracker, we monitor everything from your body movement, heart rate, respiratory rate, and your overall sleep cycle. In addition, the app provides sleep tips and several music playlists to help your mind rest for the evening.
    • Does the tracker attach to my bed? Will it cause permanent damage to my mattress?
      The RestOn tracker lays on top of your mattress and under your fitted sheet, so it will not damage your mattress. The 2-foot long medical-grade sensor fits inside a less than 2mm thin belt and should be placed right under your chest area during sleep. It works on any mattress type including foam, spring, and air.
    • I left my house this morning and forgot to hit “GET UP”! Is my sleep data going to be wrong?
      Even with a good night’s sleep, we can be forgetful in the morning. In case you do happen to forget to stop tracking in the morning, the tracker will recognize that you left the bed so it will stop tracking typically after an hour.
    • How often do I have to charge the tracker?
      If you fully charge your tracker upon receiving it, it should stay fully charged for three weeks. You are able to check your battery level in the app under Device>RestOn>Battery. Make sure you charge your tracker with the USB cord provided. While you can charge via USB on a computer, the best option would be to charge via wall plug in. While charging, the tracker will have a red light showing. The charging process should last around two hours.
    • Why is the Sleepace app not recording my sleep data?
      RestOn tracker is compatible with an iPhone (IOS 7 and later). Please make sure your phone is showing a connection to the tracker. If you are unable to generate a sleep report, please make sure your Sleepace app is updated to the newest version. If you continue to have issues please contact us
    • Do I have to sync my phone daily with the tracker?
      The RestOn Tracker will store data for up to 6 months without syncing to your phone. In case you find yourself without your phone for a while, your data will store to the tracker. When you get access to your phone, make sure you sync so you understand your sleeping patterns.
    • What does my sleep score actually mean?
      Every night, you will get a sleep score to rate your night’s sleep. Typically, the higher your score, the more well rested you will be for your day. You start out with a sleep score of 100, from there it is reduced for factors which negatively affected your sleep. Click on your sleep score in the app and you will see suggestions to improve your sleep score.
    • How does the tracker pick up my sleeping information and not my partners?
      The RestOn tracker is designed to remain accurate when there are 2 people in bed; our patented algorithm assures this feature.  While this may be the case, to ensure proper sleep data you will want to use the tracker on one side of the bed only.
  • iSense Sleep SMART Pillow
    • How do I set up the sleep tracking?
      Download the Sleepace app on a compatible iPhone (IOS 7 and later). Once you have the app downloaded, you will need to set up an account and then pair your pillow via Bluetooth. 
      • Do you have an instruction manual for the SMART Pillow?
        Yes, we have created an instruction manual you can access by clicking here. You can also view the demonstration video by clicking here; this video explains how to adjust the SMART Pillow and how to set up sleep tracking.
        • How is this pillow adjustable?
          The accessible inner pocket contains the cross-cut memory foam fill that can be removed or added back at any time so you can control your comfort by adjusting your pillow height. Just unzip the inner pocket and make your pillow as lofty or as flat as you like. Store any foam you remove from the pillow in a plastic bag in case you want to increase your pillow's height later. Use your sleep tracking data to optimize your pillow height so you an improve your sleep quality.
          • Do I have to purchase extra foam to make my pillow full?
            The iSense Sleep SMART Pillow is delivered at full capacity so there is no need to purchase additional foam.
          • I already track my sleep with a wearable. Why would I need a sleep tracker in my pillow?
            Wearables are great for monitoring your daily activity when you are awake, but there are key differences for tracking sleep activity. The iSense Sleep SMART Pillow is specially designed for monitoring key metrics while asleep including body movement, heart rate, respiratory rate, and your overall sleep cycle. The Bluetooth connected Sleepace app provides sleep tips for enhancing sleep health.
          • Do I have to turn on the tracker every night when I go to bed?
            Through the main control of the Sleepace app, you are able to set your tracker to automatically track nightly based on a specific time. If you do not want to set up auto start, you will have to manually start tracking in the app by selecting “Start Sleep.”
          • Can I wash my iSense Sleep SMART pillow?
            To maintain the quality of the pillow's premium cover and its moisture-wicking properties, the iSense Sleep SMART Pillow should be spot-cleaned. Do not put the pillow in a washing machine, as it could damage the cover and the pillow's gel-infused memory foam. We recommend using a pillow case to keep your pillow looking its best!
          • I left my house this morning and forgot to hit “GET UP”! Is my sleep data going to be wrong?
            In case you forget to stop tracking when you wake up, the tracker will recognize that you are out of bed and will stop tracking typically after an hour of no movement. When you stop tracking by indicating “Get Up” you can immediately see your sleep data from the night before. 
          • How often do I have to take out the tracker out of the pillow? 
            Your tracker will generally stay fully charged for three weeks. Charge your tracker with the USB cord that was provided. A red indicator light will let you know your tracker is charging. It takes approximately eight hours to obtain a full charge.
          • Why is the Sleepace app not recording my sleep data?
            Check your phone or tablet and make sure that the Bluetooth is enabled, also check to ensure that the Sleepace app is updated to the latest version. If you still cannot record your sleep data, restart the Sleepace app. If you continue to have issues please contact us
          • Do I have to sync my phone daily with the tracker?
            The iSense Sleep SMART Tracker by Sleepace will store data for up to 6 months without syncing to your phone. It is best to sync your sleep data so you can track your sleeping patterns.
          • Should I track my naps?
            You can opt in to tracking your nap but we would encourage you to focus on your sleep metrics so you can improve your sleep at night, thus lessening the need for napping.
          • When I wake up during the night, why am I am not able to access my current sleep data?
            Your nightly report is not generated until you are done sleeping. You can stop tracking during the evening, but we encourage you to allow your sleep tracker to accurately track a full night of sleep. Check your app to determine why you might be waking up. See if your heart rate is increasing right before you awake or if your movements are waking you up.
          • I am a light sleeper. Am I going to feel the tracker in my pillow?
            We have yet to hear of someone being woken up during the night due to “feeling the tracker” as the inner pocket that holds the tracking technology is specially designed so it cannot be felt and does not interrupt your sleep. If you believe you are feeling the tracker, make sure the cross-cut foam fill is evenly distributed across the pillow.
          • What does my iSense Sleep score mean?
            Your iSense Sleep Tracker provides you a nightly sleep quality score. Typically, the higher your score, the more well rested you will be for your day and the greater your sleep quality. Tap your sleep score on the app and you will see suggestions for improving your sleep score.
        • The Company
          • I have a great idea for iSense Sleep, who do I tell?
            If you have an idea for iSense Sleep, that must mean your sleep is already improving.  With a good night’s sleep, we tend to come up with great ideas.  If you have an idea and/or suggestion, please email us at bettersleep@isensesleep.com  
        • 120-Night Comfort Promise
          • What is the 120-night risk free trial policy?
            We believe your body needs at least 45 nights to adjust to its new sleep support system. Please contact us if you are not completely satisfied with the overall comfort during any part of the 120-night risk free trial.  Your trial date starts the date you receive your mattress. View the full details of our 120-night comfort promise here
        • Shipping
          • Will you deliver and set up my new mattress?
            When you purchase a mattress from iSense Sleep, you have the option to add White Glove Delivery. This enhancement provides in-home delivery and complete setup of your mattress, as well as removal of all packaging materials. Learn more about our delivery options here.