iSense Sleep - 10-Year Mattress Warranty

Every iSense Sleep Mattress includes a ten-year limited warrantyFor 10 years after you purchase your new mattress from iSense Sleep or an authorized iSense Sleep Retailer, when it has a defect covered under the warranty, we will replace or repair it. This includes all parts of the mattress. The details of this warranty, and some limitations, are provided below.

If you've received a defective item, please contact a Comfort Control™ Specialist for assistance and they will arrange for the replacement or repair to be completed.

  •  Please be sure to have the following information available:

    • The original order number
    • Photographs of the defective or damaged item

Warranty Conditions

iSense Sleep warrants our mattress to the end user (hereinafter referred to as the “original purchaser”) against defects in bedding material or faulty workmanship (non-electrical) under normal use for a period of ten years limited warranty from the date of original purchase. This particular warranty extends to all iSense Sleep mattresses purchased after February 1, 2018. The air chambers, pumps, controls (electrical) within the iSense Sleep mattress are covered for a period of three (3) years limited warranty from the date of original purchase.  From that point, electrical components would be prorated from 3 years 1 day to year 10.  This warranty is only in relationship to iSense Sleep mattress products.

During the warranty period of ten years, iSense Sleep, at our determination, will repair or replace the warrantied product or part due to a defect in bedding materials or workmanship under normal use and service provided that it is returned to us as provided herein.  Any covered repairs or replacement parts will be at no cost to you and there will be no shipping costs associated with it.  Depending on the type of material, you may be required to provide a refundable deposit.  The deposit would be refunded back to the form of payment within 30 days upon receiving the replacement material.  If required for the mattress in full to be replaced, costs of shipping or pickup & delivery would be determined by iSense Sleep. 

Warranty timeline is determined by the date of purchase.  No new warranty is provided with any product or any component part that is repaired or replaced under this warranty. If you receive replacement products or parts under this warranty but fail to return any replaced product or part to us as required, further warranty coverage will be suspended until such replaced product or part is returned.

iSense Sleep reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished electrical products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the mattress under this limited warranty. If the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, iSense Sleep reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product or part in the form of a one-time payment.

The limited warranty covers the following items during the normal wear.  Deterioration causing the mattress to have a viable indentation greater than three-fourths (0.75) of an inch that is not associated with an indentation or sag which results from use of than improper or unsupportive foundation or adjustable bed base and any physical flaw in the mattress cover that causes the material to spilt or crack, despite normal usage and proper handling.

Because of this, iSense Sleep encourages our customers to ensure their mattress is continuously supported by a firm, solid surface consisting of a proper non-spring foundation or an adjustable bed base.  You would want to ensure the foundation is sufficiently strong and stable so it can support the weight of the mattress and its occupants. Failure to use an appropriate foundation may void your warranty.  iSense Sleep may ask for proof of or documentation of surface support to assist with the warranty claim.

All air chambers, pumps, and controls (electrical) aspects of the iSense Sleep mattress are covered under a three (3) year limited warranty.  At three years and 1 day, electrical components will be prorated up to ten (10) years from purchase date. The prorate amount will be as followed:

Mattress Component

0 - 3 Years

3 Years (+1 Day) - 8 Years

8 Years (+1 Day) - 10 Years

Air Chamber

Repair or replace at no charge

iSense Sleep will cover 50% of the suggested retail price - Customer pays other 50%

iSense Sleep will cover 35% of the suggested retail price - Customer pays other 65%

Control Unit (Pump)

Repair or replace at no charge

iSense Sleep will cover 50% of the suggested retail price - Customer pays other 50%

iSense Sleep will cover 35% of the suggested retail price - Customer pays other 65%

 

For any prorated amount, the original purchaser would be required to pay in full for the replacement item and then upon shipping back the damaged item, the specific amount would be refunded back to their original form of payment.  Credit back can take up to 30 days based on when iSense Sleep received back the damaged item.   

This warranty is limited to the repair or replacement of the defective electrical component at the option of iSense Sleep and any damages for breach of warranty due to consequential losses to property other than the warranted component is expressly excluded. The pumps and controls must not have been tampered as this may void the limited warranty of these parts.  If the parts were deemed tampered, iSense Sleep may deem the warranty void.

Our limited warranty does not cover: a normal increase/decrease in softness of the material; comfort preferences; damage from using an improper bed frame, foundation, or adjustable base; or damage to the mattress, including but not limited to, stains, burns, cuts, or tears.  If a mattress is deemed to be abused, mishandled, or used in any way that contributed to the defect in question, warranty coverage may be denied at iSense Sleep sole discretion. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature or acts of God including but not limited to fire, flood or lightning damage or for damage caused by power surges.

The limited warranty is valid only for the original purchaser from the original purchase date of the original product purchased.  The original purchaser is one who purchases the product directly from www.isensesleep.com, an iSense Sleep Comfort Control™ Specialist, or a iSense Sleep authorized dealer.  If the purchase was not directly from iSense Sleep, proof of purchase would be required to demonstrate that the purchaser is the original purchaser of the item.  Proof of purchase would need to have store name & location, purchase date, item of purchase, and original purchaser name.  To ensure coverage of the warranty, iSense Sleep encourages the original purchaser to maintain their original receipt.

If you are not the original purchaser, you are unable to make a valid claim on the warranty and purchase the item “as is”/ “with all faults”.  Warranty claims are not able to be filed on floor models/display models at wholesale locations.

If you would need to file a warranty claim, you must contact a Comfort Control™ Specialist at 1-888-753-3706 between 8 AM – 5 PM CST Monday – Friday.  iSense Sleep may ask for your assistance on obtaining additional information regarding your service needs including photo documentation necessary to file the warranty.  In addition, they may take certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without authorization from iSense Sleep will be destroyed and no warranty claim will be honored or credit or refund provided.

Our liability is limited to this written warranty. No other warranty is expressed or implied, nor does this warranty cover so called incidental or consequential damages.

Some states do not permit limitations on how long an implied warranty may last. Some states do not permit the exclusion or limitations of incidental or consequential damages, so either or both of the above limitations may not apply to you.

This warranty gives you specific legal rights and your rights may also vary from state to state.