Our SMART Pillow includes a three-year limited warranty against manufacturer defects and the sleep tracker included within the SMART Pillow includes a one-year limited warranty.
If you've received a defective item, please contact a Comfort Control™ Specialist for assistance and they will provide you with a prepaid return label.
Please be sure to have the following information available:
iSense Sleep warrants our adjustable SMART pillow to the end user (hereinafter referred to as the “original purchaser”) against defects in pillow material or faulty workmanship (non-electrical) under normal use for a period of three years limited warranty from the date of original purchase. This particular warranty extends to all iSense Sleep SMART pillows purchased after December 1, 2017. The sleep tracker within the iSense Sleep pillow is covered for a period of one (1) year limited warranty from the date of original purchase.
During the warranty period, iSense Sleep, at our determination, will repair or replace the warrantied product or part due to a defect in materials or workmanship under normal use and service provided that it is returned to us as provided herein. Any covered repairs or replacement parts will be at no cost to you and there will be no shipping costs associated with it. Depending on the type of material, you may be required to provide a refundable deposit. The deposit would be refunded back to the form of payment within 30 days upon receiving the replacement material. If required for the pillow in full to be replaced, costs of shipping or pickup & delivery would be determined by iSense Sleep.
Warranty timeline is determined by the date of purchase. No new warranty is provided with any product or any component part that is repaired or replaced under this warranty. If you receive replacement products or parts under this warranty but fail to return any replaced product or part to us as required, further warranty coverage will be suspended until such replaced product or part is returned.
iSense Sleep reserves the right to substitute products or parts of comparable quality and value or, where permissible by law, to use or deliver refurbished electrical products or parts in the repair or replacement of any product or part that does not come into contact with the outer sleeping surface of the pillow under this limited warranty. If the warrantied products or parts are no longer manufactured or available and no other products or parts of comparable quality and value are available, iSense Sleep reserves the right, in its sole discretion, to satisfy its obligations hereunder by offering the prorated monetary value of the warrantied product or part in the form of a one-time payment.
This warranty is limited to the repair or replacement of the defective electrical component at the option of iSense Sleep and any damages for breach of warranty due to consequential losses to property other than the warranted component is expressly excluded. The pumps and controls must not have been tampered as this may void the limited warranty of these parts. If the parts were deemed tampered, iSense Sleep may deem the warranty void.
Our limited warranty does not cover: a normal increase/decrease in softness of the material; comfort preferences; damage from improper use; or damage to the pillow, including but not limited to, stains, burns, cuts, or tears. If a pillow is deemed to be abused, mishandled, or used in any way that contributed to the defect in question, warranty coverage may be denied at iSense Sleep’s sole discretion. Lastly, this warranty does not provide coverage and will become void if damage is caused by acts of nature or acts of God including but not limited to fire, flood damage or lightning damage
The limited warranty is valid only for the original purchaser from the original purchase date of the original product purchased. The original purchaser is one who purchases the product directly from www.isensesleep.com, an iSense Sleep Comfort Control™ Specialist, or a iSense Sleep authorized dealer. If the purchase was not directly from iSense Sleep, proof of purchase would be required to demonstrate that the purchaser is the original purchaser of the item. Proof of purchase would need to have store name & location, purchase date, item of purchase, and original purchaser name. To ensure coverage of the warranty, iSense Sleep encourages the original purchaser to maintain their original receipt.
If you are not the original purchaser, you are unable to make a valid claim on the warranty and purchase the item “as is”/ “with all faults”. Warranty claims are not able to be filed on floor models/display models at wholesale locations.
If you would need to file a warranty claim, you must contact a Comfort Control™ Specialist at 1-888-753-3706 between 8 AM – 5 PM CST Monday – Friday. iSense Sleep may ask for your assistance on obtaining additional information regarding your service needs including photo documentation necessary to file the warranty. In addition, they may take certain steps to troubleshoot the product or part for which a claim is being made. These steps are essential to determining whether your warranty claim is covered and ensuring shipment of the correct replacement product or part. Products or parts returned to us without authorization from iSense Sleep will be destroyed and no warranty claim will be honored or credit or refund provided.
Our liability is limited to this written warranty. No other warranty is expressed or implied, nor does this warranty cover so called incidental or consequential damages.
Some states do not permit limitations on how long an implied warranty may last. Some states do not permit the exclusion or limitations of incidental or consequential damages, so either or both of the above limitations may not apply to you.
This warranty gives you specific legal rights and your rights may also vary from state to state.